Feedback

Giving or receiving feedback is a very important part in professional environment. Feedback if misunderstood can have a negative impact on people’s performance as feedback can be positive or negative. The art is that even negative feedback should be given in a way that receiver gets motivation out of it.

Giving Feedback:

•       Communicate your perception
•       Communicate the effect of what has been observed, then
•       Explain what is your expectation

Points to Remember:

•         Talk in “I” rather than “You” or “One”
•         Be precise
•         Have an eye contact
•         Don’t give judgment
•         Don’t try to insult the person
•         Keep your discussion balanced(i.e positive facts or deltas, don’t use “but”)
•     Receiving Feedback:
•         Don’t give justification, don’t get defensive
•         Listen actively and paraphrase it to communicate that the message is understood and absorbed.
•         Get in the “perception mode”
•         Reflect what you heard
•         Do not shoot or reload(no arguments)

Communication Feedback Styles

There are 2 different styles of Feedback Communication

Implicit	explicit
It relies on an existing pre-understanding	It creates a common context / understanding
Existing relations are continued	Defines the situation properly
Non verbal	Very precise(outspoken and verbal)
Based on Allusions/hints, undertones, abbreviations	Message is what is being said/clear
Message is what is being limited or what has been unsaid
Risk associated	Risk Associated
Not easy to understand, creates out groups	Lengthy and Boring